Privacy Policy

About This Policy

Field Assembly LLC ("Field Assembly," "we," "us," or "our") is a Massachusetts-based company that builds products and services for people navigating property decisions and managing property-related work. This Privacy Policy explains how we collect, use, and protect information when you visit our website at fieldassembly.net or use any of our products and services, including Back Ops, Shim, and GroundTruth.

We built our products for real people doing real work, and we take the same direct approach to privacy: we collect only what we need, we don't sell your data, and we'll always tell you what we're doing with it. If you have questions this policy doesn't answer, please reach out.

1. Information We Collect

Information you provide directly

When you sign up for an account, contact us, or use our products, you may provide information such as:

• Name and email address
• Business name and type (for professional-facing services such as Back Ops)
• Payment information, processed securely through our payment processor (we do not store full card details)
• Content you create or upload within our products, such as document drafts, project details, and templates
• Communications you send to us, including support requests and feedback

Information collected automatically

When you visit our website or use our products, we may automatically collect:

• Log data such as your IP address, browser type, pages visited, and timestamps
• Device information, including operating system and screen resolution
• Usage data about how you interact with our products, such as features used and documents generated

Information from third parties

We may receive limited information from third-party services integrated with our products, such as payment processors or authentication providers. We only receive information necessary to provide the service.

AI-processed content

Some of our products use artificial intelligence to process content you submit. When you use AI-powered features — such as document analysis in Shim, environmental data processing in GroundTruth, or deliverable generation in Back Ops — the content you provide is transmitted to Anthropic, PBC, our AI service provider, for processing. Anthropic processes this content on our behalf and does not retain it or use it to train its models. See Section 3 (Service Providers) for details.

Property address resolution

When you enter a property address in one of our products, we route your address text through an internal service we call the Property Identity Service. This service submits your address to the U.S. Census Bureau's public geocoding API to resolve it to a standardized address and a canonical geographic identifier (the Property Identity). That identifier is used to link your data accurately across Field Assembly products and to power cross-product features. The Census Bureau's privacy practices are available at census.gov/about/policies/privacy.html. We retain the resolved Property Identity in association with your account but do not share your individual address with third parties beyond what is described in this policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our products and website
• Create and manage your account
• Process transactions and send related information, including purchase confirmations and invoices
• Respond to your comments, questions, and support requests
• Send transactional and service communications, such as product updates and security notices
• Understand how our products are used in order to improve them
• Detect, prevent, and address technical problems and fraudulent activity
• Comply with legal obligations
• Develop aggregated, anonymized market intelligence, benchmarks, and reference data as described below

How we use your content

The documents, proposals, and other materials you create in our products remain yours. We use your content to deliver the services you have signed up for. We do not use your content to train general-purpose machine learning or artificial intelligence models.

How we use aggregated data

We may derive anonymized, aggregated insights from the data generated across our platform. This means we analyze patterns across many users to produce things like market rate benchmarks (what a roof replacement typically costs in a given area), regulatory reference information (typical permit processing times by jurisdiction), and similar intelligence products. This aggregated data does not identify you, your property, or your specific transactions. We describe this in more detail in our Terms of Service under "Your Content" and "Data Intelligence Services."

2A. Aggregated Data and Intelligence Products

Field Assembly operates across multiple products that together serve the full lifecycle of property decisions. Over time, the data generated across these products, when anonymized and aggregated, can provide valuable market intelligence.

We want to be transparent about how this works:

What we aggregate

We derive statistical patterns from data across many users and properties. Examples include average costs for specific types of home improvement projects by region, typical permit processing timelines by jurisdiction, and common categories of environmental risk by geography. We aggregate this data at a level where no individual user, property, or transaction can be identified.

What we do not aggregate

We do not aggregate or share your individual documents, your personal information, your property address linked to your identity, or any data that could reasonably be used to identify you or your specific property.

Deidentification safeguards

Where applicable privacy law requires deidentification, Field Assembly applies all three of the following safeguards before sharing or publishing aggregated data:

• Technical safeguards: We apply aggregation thresholds, statistical perturbation, and data minimization techniques designed to prevent re-identification of any individual user, property, or transaction.
• Business processes: We maintain internal policies and access controls that prohibit personnel from attempting to re-identify deidentified data, and we review those policies periodically.
• Contractual restrictions: Any third party that receives deidentified data products is contractually prohibited from attempting to re-identify individuals or properties and from combining our deidentified data with other data sources in a manner that could enable re-identification.

Accuracy of intelligence products

Aggregated data products and market benchmarks derived from our platform are statistical estimates based on patterns across our user base. They are subject to limitations of sample size, geographic coverage, and data recency. Field Assembly makes no warranty, express or implied, regarding the accuracy, completeness, or fitness for any particular purpose of any intelligence product. These products are provided for informational purposes only and should not be used as the sole basis for any financial, legal, or professional decision.

How aggregation benefits you

Aggregated intelligence improves the products you use. When we can tell you that a contractor's typical cost is above the regional average for that type of work, that insight comes from anonymized data across many analyses. The more people use Field Assembly's products, the better our services become for everyone.

Intelligence products for institutional users

We may offer aggregated intelligence as a separate product to institutional users such as title companies, insurance companies, and lenders. These products contain only aggregated, anonymized data. They do not contain your personal information or your individual content.

Optional enhanced contributions

Some features allow you to voluntarily contribute additional structured data to shared intelligence services. These programs are always opt-in, clearly explained at the point of contribution, and revocable through your account settings. We will never enroll you in a contribution program without your affirmative consent.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service providers

We work with a small number of third-party vendors who help us operate our services, such as cloud hosting, payment processing, and email delivery. These vendors are contractually obligated to use your information only to provide services to us and in accordance with this policy.

AI service providers

We use Anthropic, PBC (San Francisco, California) as our artificial intelligence service provider. When you use AI-powered features in our products, the content you submit is transmitted to Anthropic's API infrastructure, hosted in the United States. Anthropic processes your content solely on our behalf under a data processing agreement. Anthropic is contractually prohibited from using API-submitted content for any purpose other than delivering the service, and does not use that content to train its models absent an explicit, separate opt-in. Anthropic's privacy practices are available at anthropic.com/privacy.

Legal requirements

We may disclose your information if we believe disclosure is required by applicable law, regulation, or legal process, or to protect the rights, property, or safety of Field Assembly, our users, or others.

Business transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With your consent

We may share your information in other ways if you give us specific consent to do so.

Aggregated and anonymized data

We may share or publish aggregated, anonymized data that does not identify any individual user. For example, we may publish regional cost benchmarks derived from thousands of anonymized bid analyses, or make regulatory reference data available to title companies and other institutional users. This type of sharing involves statistical and categorical data, not your personal information or individual content.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and products. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how our site is used.

Types of cookies we use

• Essential cookies: Required for basic site functionality, such as maintaining your session when you're logged in. These cannot be disabled without affecting how the product works.
• Preference cookies: Remember choices you make, such as language or display settings.

Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect the functionality of our products. We do not use third-party advertising cookies.

5. Data Security

We take the security of your information seriously. We use industry-standard technical and organizational measures (including encryption in transit and at rest, access controls, and regular security reviews) to protect your data against unauthorized access, alteration, disclosure, or destruction.

No method of electronic transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required by law to retain it longer. Content you have created in our products will be deleted along with your account unless you have exported it beforehand.

Aggregated data after account closure

Aggregated, anonymized data that was derived from your use of the services during your account's active period will not be deleted when your account is closed. This data has been irreversibly combined with data from other users and cannot be individually extracted. For example, if your usage patterns contributed to regional benchmarks, those benchmarks will continue to reflect the aggregated patterns even after your account is closed, but your individual data will be deleted.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. Regardless of your location, we offer the following choices:

• Access and correction: You can review and update most of your account information by logging in to your account settings. You may also contact us to request access to, correction of, or deletion of personal information we hold about you.
• Deletion: You may request deletion of your account and associated personal data at any time. Certain information may be retained as required by law or for legitimate business purposes.
• Portability: You may request a copy of the personal information you have provided to us in a commonly used, machine-readable format.
• Marketing communications: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will acknowledge receipt of your request within 10 business days. We will provide a substantive response within 45 calendar days of receipt. Where we need additional time to fulfill your request, we will notify you before the initial 45-day period expires and may extend our response by up to an additional 45 calendar days.

8. Children's Privacy

Our products are designed for use by adults in a professional or homebuying context. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (using the address associated with your account) or by posting a notice on our website at least 30 days before the change takes effect. Your continued use of our products after the effective date of a revised policy constitutes your acceptance of the changes.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

We are a small team and will do our best to respond to all privacy-related inquiries promptly.